Water can cause a laundry list of problems, especially when left untreated. Building materials break down quickly when they stay wet — one specific example is buckling on your hardwood floors — and moisture that lingers inside walls and flooring keeps doing damage long after the surface looks dry.
We determine whether we are dealing with clean or dirty water. When dealing with a clean water loss we assess building materials and decide what can be salvaged and what must be removed (i.e., flooring and drywall). Once we have determined what is salvageable and what isn’t, we begin removing non-salvageable materials. Once all non-salvageable materials are removed, air movers and dehumidifiers are set up throughout the affected areas. Our job is to get your home healthy and ready for reconstruction.
When dealing with dirty water (sewage) we remove all building materials it has encountered. Once all affected building materials are removed, we clean and disinfect all affected structures (subfloor, concrete, studs). When the home is cleaned and disinfected, we begin the drying process with air movers, dehumidifiers, and a HEPA air scrubber to filter any airborne bacteria.
When you find a water leak it’s important to find the source. Sometimes you can stop the leak by simply turning a valve. In some cases, you may need to shut off your main water line. Finding the source is key because it determines how we will treat your loss. We also have plumbers we can refer to help repair any damaged plumbing.
The longer the water sits, the more secondary damage it causes. Even clean water losses left untreated can quickly turn into contaminated water, causing more building materials to be removed. Also, when you do not report or take care of a water loss immediately with your insurance provider, they may not cover your loss due to “negligence.”
When you have a sewage backup, STOP using all water immediately. Continuing to use the water will cause more water to back up. Call us immediately and we can set you up with a preferred plumber to unclog your drain.
Yes, sewage can be very dangerous. It can cause you to experience vomiting and diarrhea when you come into close contact with it.
Coverage depends on your policy and on what caused the loss — sudden events like a burst pipe are commonly covered, while gradual damage may not be. We document everything with photos and moisture readings and work directly with your adjuster, so your claim goes in with the best possible footing.
Most homes dry out in a matter of days, but the real answer comes from the moisture readings, not the calendar. We monitor the affected materials until every reading is back in the safe range — removing the equipment early is how a small loss turns into a repeat visit.
In many cases, yes — drying equipment is loud but safe, and we contain the work area so daily life can continue around it. If the damage involves contaminated water or affects essential rooms, we’ll tell you up front and help you plan around the disruption.
When water gets under and into wood floors, the water will start being absorbed into the flooring. In some cases, we can put drying mats on the affected floors and pull the moisture out. If possible, all you need after is to sand them down and refinish the floor. In cases where too much water has been absorbed, we remove the flooring and dry the subfloor, getting it ready for new flooring.
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